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Abuse / Security FAQ

How can I reduce the spam my domain receives?

How can I reduce the spam my domain receives?

Our servers have two primary method of spam control. One of these forms is RBLs (Real time Block Lists), and SpamAssassin. RBLs essentially function by performing a DNS query on the IP of a mail server trying to deliver/relay mail through the local server to a DNSBL (Domain Name Server Block List), which contains a list of all IPs known to be sending spam, or known to be an ISP's Dynamic IP range. This will help reduce known spammers for sending email to our servers, as well as possible trojaned PCs (since ISPs provide their customers with an outgoing SMTP server, no dynamic IP should directly connect to our mail server, unless they are our client. In which case, our mail server setup will still accept your mail as long as you are using SMTP-AUTH, or you are logging into your POP3 account before connecting to the SMTP server for your hosting account).

We enable SpamAssassin for you by default, and you will need to inform us if you do not wish to receieve the spam filtering or turn it off yourself. To do so, you do the following:

1) Login to your cpanel account
2) Click on SpamAssassin.
4) Click on Disable SpamAssassin

If you already have SA enabled, then we would recommend that you lower your score setting so SA becomes stricter on what is classifies as spam or ham (legitimate mail).

Just remember to NOT give out your email address to many web sites (as that invites spam). Also, placing a readable email address on your web site also invites spam.

Please contact us for further advice.

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