Abuse / Security FAQ
How can I reduce the spam my domain receives?
Our servers have two primary method of spam
control. One of these forms is RBLs (Real time Block Lists), and
SpamAssassin. RBLs essentially function by performing a DNS query on
the IP of a mail server trying to deliver/relay mail through the local
server to a DNSBL (Domain Name Server Block List), which contains a
list of all IPs known to be sending spam, or known to be an ISP's
Dynamic IP range. This will help reduce known spammers for sending
email to our servers, as well as possible trojaned PCs (since ISPs
provide their customers with an outgoing SMTP server, no dynamic IP
should directly connect to our mail server, unless they are our client.
In which case, our mail server setup will still accept your mail as
long as you are using SMTP-AUTH, or you are logging into your POP3
account before connecting to the SMTP server for your hosting account).
SpamAssassin is not enabled by default, and each user needs to turn on
themselves if they wish to receieve the spam filtering. To do so, you
do the following:
1) Login to your cpanel account
2) Click on Mail.
3) Click on SpamAssassin.
4) Click on Enable SpamAssassin
5) Cliick on Configure SpamAssassin to modify any system defaults, or provide custom settings (optional)
If you already have SA enabled, then we would recommend that you lower
your score setting so SA becomes stricter on what is classifies as spam
or ham (legitimate mail).
Just remember to
NOT give out your email address to many web
sites (as that invites spam). Also, placing
an email on your web site (and your web site
is popular on the web) also invites spam.
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